Delivery and Returns

Delivery

All orders received before 3pm will be despatched the same day Monday to Friday. Orders received on Friday will be shipped for delivery on the following Monday.

All orders are shipped via the Royal Mail, Parcelforce, Hermes, DPD. This is all dependent on weight and size and deliveries can be tracked.

You can simply Click and Collect from our Warehouse in Bolton. You are always welcome to come and see us. 

We will choose the best service dependent on our experience of delivering to your location or on the terms of your account.

We are always looking for better ways of getting our products to you.

If you would like further information or you would like to offer us better carriage options then please contact us via gbgardens@homespares.co.uk

                                                                                                      

Returns Policy

When you can return an item

We hope you love what you buy from Homespares and you have no problems with your purchase. However, sometimes things do go wrong or if you do change your mind then this is our returns policy.

You have 30 days to return something.

Who pays for return postage costs

If the item was not as described, doesn’t work or damaged then we will pay the return purchase costs. We will provide a return postage address and additional return postage information to you.

If you change your mind about a purchase and want to return it, then you're responsible for return postage charges and making sure that we actually receive it. We cannot be held responsible for returns we don’t receive.

How to return an item

Contact us via gbgardens@homespares.co.uk to let us us know your name, what you would like to return, a reason for returning and the invoice number for the item(s) you would like to return.

We will issue you with a returns number.

Guidelines for how to return an unwanted item

Item(s) must be returned in the same condition in which they were received.

Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received. All items must be intact

Item(s) should be returned with original unopened product packaging: boxes, UPCs, bags or any items used to wrap and protect the item

Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty cards, rebate cards, gifts or bonus items.

Items must have original tags, labels, and/or any accompanying materials that were originally included.

Parts & accessories that have been installed will not be eligible for return in any circumstances.

You will be liable for loss in value of the item if it's returned in a different condition, or if the item is not packaged securely to prevent damage in shipment.

In the event that an item is not returned to Homespares in the same condition a deduction of 20% handling and repackaging charge will be applied.

Any further questions?

If you're unsure of anything please contact us via gbgardens@homespares.co.uk